Cancellation policy

Before we sort your cancellation with us (WherestheMatch.com), are you trying to cancel your Premier Sports TV package instead?

We receive quite a lot of cancellation requests from customers trying to cancel their TV subscription to Premier Sports (which is now Viaplay Sports) rather than cancelling their Premier subscription with us (WherestheMatch.com).

Please note we are not in any way connected to Premier Sports or Viaplay Sports, please use the information provided to contact them directly: Phone - 0333 003 3773, Email support@premiersports.com or here - https://help.viaplay.com/gb/cancel-your-subscription/

New WherestheMatch.com Premier Subscribers

If you are a new subscriber to Premier but wish to cancel, you must let us know within 14 calendar days of your original sign up date. Please email us at premier@wheresthematch.com with your PayPal and Wheresthematch email addresses and we will cancel your account and refund your subscription cost, no questions asked. Please also indicate the date that you first signed up.

Existing WherestheMatch.com Premier users - how to cancel your annual subscription

Your Premier subscription will be auto-renewed each year via PayPal - to stop your auto-renewal payments, log in to your PayPal account and arrange for the payments to be stopped. Your Premier subscription will then end on your next renewal date.

Cancelling your renewal payment after the renewal period

If you try to cancel after your annual renewal payment has been taken from your PayPal account, we cannot offer a refund - we only offer refunds for new subscribers within the 14 day period.