Cancellation policy

Before we sort your cancellation with us (WherestheMatch.com), are you trying to cancel your Premier Sports TV package instead?

We receive quite a lot of cancellation requests from customers trying to cancel their TV subscription to Premier Sports (which is now Viaplay Sports) rather than cancelling their Premier subscription with us (WherestheMatch.com).

Please note we are not in any way connected to Premier Sports or Viaplay Sports, please use the information provided to contact them directly: Phone - 0333 003 3773, Email support@premiersports.com or here - https://help.viaplay.com/gb/cancel-your-subscription/

New Premier Subscribers (Stripe)

All new Premier subscriptions include a free trial period. You can cancel at any time during the trial and you will not be charged. After the trial ends, your subscription will auto-renew and no refunds are offered as the free trial serves as your evaluation period.

To cancel, go to My Account > My Subscription and click "Cancel Subscription". You will keep Premier access until the end of your current billing period.

Legacy Premier Subscribers (PayPal)

If you originally subscribed via PayPal, your subscription is auto-renewed annually via PayPal. To stop renewal payments, log in to your PayPal account and cancel the recurring payment. Your Premier subscription will then end on your next renewal date. See this PayPal How-To for instructions.

If you need assistance with a legacy PayPal subscription, please email us at premier@wheresthematch.com.